For those of you that read Monday's post about my trip to Nebraska, you are aware of my whiny-whiny rant about going 6 days without my life support (ok..maybe a tad of an exaggeration) of Internet access and use of my cell phone.
Despite the fact that Nebraska is a huge dead zone for AT&T, (don't get cocky...Verizon and Sprint aren't any better) I did manage to have a really good time and figured I would get caught up once I got home to my super-duper, blazing fast Internet in good ole KC.
Soooo...upon my arrival home...home sweet home...I patted my 2 cats, flipped through the mail, unpacked my suitcase and sat down at my computer.
YOU HAVE GOT TO BE KIDDING!!!!!!!
I survived the week intact but face it...at this point I am seriously empathizing with heroin addicts that need a fix.
I don't know of anyone on the planet that loves maneuvering through the robotic menus one must endure to get some help but this is especially true of any company that continually says...
If you need assistance, please go to www.wecouldcareless(dot)com. (you can assume this isn't really the web site they told me to go to)
You would expect that a company that provides Internet service might have an inkling that you can't use their product if you are calling them. Wouldn't you????
Anyway, at this point, as I have neither Internet nor phone service, repeating this phrase in my ear the 50 times or so that it takes me to get to the person named Nomy...or Gnomey, (not sure of correct spelling as I didn't feel the need to inquire) seems just to add kindling to the bonfire burning within me.
So...Gnomey runs some "tests" that I hear as a series of bbeeeepppps at my end. The verdict is that my modem has died an untimely death. I would nearly feel bad for the poor moden except this particular modem is a newer resident to our home. Less than 6 months old. Gnomey tells me that they will ship one out to me and I should have it by Friday or Saturday. As this was on Wednesday, I was not having it.
NO WAY...NO HOW
The thing about Witchy Cheryl is that she has no filters, no inhibitions and no shame. I assured Gnomey that was not going work for me to wait while her company UPSed me a new modem. Did she not understand, the no TV, no Internet and no phone part? I am presenting it way friendlier on this post than how it actually sounded on the phone.
Here is a quick synopsis of how well this confab between Witchy Cheryl and big communications company has been going...
May 9th - service is dead and I call and get snotty with Gnomey.
May 10th- a tech comes by and finds a severed cable, (Hey it wasn't me! I have been out of town.) Actually I wasn't even aware of this severed cable as tech guy didn't come to the door, which BTW is why he didn't realize that my phone was still not working. Witchy Cheryl calls back and gets Max. Max says Exterior Tech guy was there and fixed the cable. Max is sending Interior Tech guy.
May 11th... Interior Tech Guy replaces bad modem and gateway device. Unfortunately, an hour after he leaves UPS shows up with 3 boxes of equipment. One modem, one gateway and 2 wireless TV cable boxes. Witchy Cheryl calls and gets Customer Service Guy that she can't understand very well so not sure of his name. Unknown guy tells WC to ship everything back except one wireless cable box that it appears is needed. Witchy Cheryl packs up the unneeded equipment to send back.
May 11th...Get a letter from from AT&T containing instructions how to send the correct wireless receiver back. Huh? Which is the correct one? Witchy Cheryl calls Bob, the CSR guy, that has WC read him the GUID number off the open one and has WC unpack the "now packed" one to do the same.
May 15th ...Lose TV reception.
May 15th ...later in the day, call back to talk to George the CSR who figures out how to resurrect my service from the dead. George is currently my new best friend...knock on wood...until the next time.